Housekeeping

Nothing exciting - just news about us

SBX Model Shop
This was our shop in the Norwich Road, Ipswich. We have finally decided to close the shop down and concentrate on Mail Order and Internet business. All model shops depend upon the 'hoarder' to a certain extent. Given the huge range of kits available, it is pretty impossibole, unless you have huge premises or a deep pocket, to cover much of the available range of kits - let alone all the ancilliary items such as paints, glues etc. Hence, the bulk of shop sales come from people buying for 'the loft monster'. This means that they are only really interested in new releases, which is easy to manage. However, following the 'credit crunch' this business disappeared and people were only buying kits that they wanted. With the attendant drop in casual sales, we found that we were trying hard to justify keeping the shop open for paints and glues.

We are now set up for a faster turnaround of orders - either telephoned or through the web site. It will also mean that we have more time to concentrate on the web site. We intend to develop a range of special offers that will make dealing with SBX a better and more satisfying experience.

Call us on our new telephone number - 01473 785327 - or through the web site at www.sbxmodels.co.uk.

Web Site security
There has been a lot going around about credit card security when dealing with on-line shops so we thought is was a good time to tell you about our arrangements.

Firstly, when adding your credit card to your details on our web site, the whole process is protected by a secure link between your browser and our server. It has never been know for this procedure to be compromised.

Secondly, we then encrypt your credit card using high quality encryption methods so that what is stored on our system is unrecognisable as a credit card number.

Next, we have set our networks up so that the server that stores our user information is not connected to the internet making it impossible for hackers to reach the data - even if they could get through the firewall.

Lastly, we do NOT process any credit cards electronically. All card payments are processed at the time that we ship the goods and are processed through a credit card terminal provided by HSBC Merchant Services.

We believe that this ensures that your card details - plus any other personal information that we store - is kept as secure as is possible. You can deal with us over the internet in complete confidence.